There are two registration processes that an organizer can follow, which will matter when logging into the event as an attendee. Either they already registered you for the specific event or they have shared a link for you to register yourself.

First scenario: If the event organizer already registered you for the specific event, you will follow the below steps.

Step 1: If it is your first time visiting Balloon, click on the email which will have the subject line "complete your profile to attend <event name>". You will then be directed to a reset password page. If you are an existing Balloon user, you will receive an email with the subject line "You're all set for <event name>". In this case, you will just click on that link and automatically be entered into the event (no password reset needed).

Step 2: For first-time users, click on the "forgot your password" and enter the same email address. You will receive a reset link.

Step 3: You will receive an email with the subject line "please reset your password". Once you have reset your password, it will take you back to the log-in page. Enter your email and the new password.


Step 4: Once you have accessed your profile, you will find 'My events' on the left-hand side. Click on this to find your specific event. Sharing an example of this page below.

Step 5: You will then be able to access the event reception successfully! Sharing an example of how the reception area would look.

Second scenario: If the organizer shared a link with you to register yourself.

Step 1: You will need to create an account on Balloon and then log in.

Step 2: Once you log in, you will be able to access the registration page (through the link shared by the event organizer). Sharing an example of how this page looks.

Step 3: After you have selected your ticket type, you will then be able to access the event. If you want to visit the event before it starts, you will be able to with limited access. You will see a count down and will be able to access the reception area and the tabs on the right-sidebar only. The rest of the functions will become available at the start of the event.

Please note that if you do not have the ticket link and are not able to find the event under 'My events', kindly contact the event organizer.

We hope you have a great time at the event!

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